Operating a Smarter Grid: Embracing New Ways to Go Unnoticed

BY: ERICA ZIMMERER • DIRECTOR OF GRID MODERNIZATION

08/12/2019

SILENT HEROES:

The best electric utility distribution employees are those that the customers never know.

Utility employees have spent generations solving complex challenges, all with a dedicated focus to make sure that our customers have the power they need when they need it. In fact, distribution workers have done this so well over time that customers rarely consider all the effort that goes into flipping that switch. This is a source of great pride and accomplishment for distribution employees and it is also why during major events we all work so hard to restore the system. We all want to get back to a state of being forgotten. Our goal is to go unnoticed… because when we are noticed, it means something has gone wrong.

There are many challenges in our field, most are manual and tedious in nature, others require the outside-the-box thinking. From walking down utility lines for visual inspections, to programming complex automation schemes, one truth holds firm for all distribution employees: the need to make things right.

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