Workload Management and Emergency Response Supervisor (#22-62995)

Full-time
San Diego Gas & Electric
Description
Job Description

SDG&E is an innovative San Diego-based energy company that provides clean, safe and reliable energy to better the lives of the people it serves in San Diego and southern Orange counties. The company is committed to creating a sustainable future by providing its electricity from renewable sources; modernizing natural gas pipelines; accelerating the adoption of electric vehicles; supporting numerous non-profit partners; and, investing in innovative technologies to ensure the reliable operation of the region’s infrastructure for generations to come. SDG&E is a subsidiary of Sempra Energy (NYSE: SRE).

Our highly trained and responsive employees with their diverse skills, talents and ideas are the reason we can deliver on our commitment and are building America’s best energy company. They are also the reason why we have been recognized with the industry’s most coveted awards. Our employees undertake challenging work, and receive highly competitive compensation and benefits. As one of the region’s largest employers, we’re always searching for talented and bright people to join our team. After all, it takes the best to build the best. Learn more about benefits HERE.

Diversity and inclusion are core values of SDG&E. Empowering our employees to be their whole selves at work is our competitive advantage. This is where new ideas come from and meaningful collaboration gets an authentic start. By bringing together people with different perspectives, diverse backgrounds and real commitment to their own individuality, we have built a stronger business. Learn more about our commitment to diversity and inclusion HERE.

For more information, visit SDGEnews.com or connect with SDG&E on Twitter (@SDGE), Instagram (@SDGE) and Facebook.

 

Primary Purpose:

Provides functional leadership in managing the multi-discipline planned, same day, compliance, and emergency work for SDG&E’s operations teams.  Responsible for actualizing the world-class-dispatching center vision through strategy, program, and process work with stakeholders.  Work flows through this group from more than over 10 unique disciplines.  This leader must drive cross departmental innovation, influence and compromise, to achieve company results and zero incidents while managing employee and stakeholder engagement.  Oversees quality and internal resourcing to ensure the right work can be done at the right level at the right time. Demonstrates critical thinking in all facets of workload management and emergency response, strong focus on safety, compliance management, client partnership and data analysis to drive operational success, improvements, and mitigate risk to our field employees, company facilities, the public and company.

 

Duties and Responsibilities:

  • Responsible for actualizing the world-class-dispatching center vision through strategy, program and process work with stakeholders and remains current on industry to always evolve. Establishes shared goals with greater than 10 unique teams whose workflows through this group; drive technology solutions whenever possible.  Plans for the future and ensures all operational today.
  • Must drive cross departmental innovation, influence and compromise, to achieve company results and zero incidents while managing employee and stakeholder engagement. Requires working with 3 to 12 different internal stakeholders and systems teams to reach one mutually beneficial solution.  Can include external contractors and technology product partners.
  • Manages strategic workload priorities, directives and compliance efforts. Responsible for 2million dollar direct budget and indirectly responsible for millions more through quality scheduling, dispatching and management of other teams’ work.
  • Responsible to ensure quality and staffing approach will deliver on strategy and produce consistent, desired quality and timely results. Manages departmental strategy for cross departmental continuous improvements requiring influencing peers at all levels.
  • Performs other duties as assigned (no more than 5% of duties)
Qualifications

Required Qualifications: 

  • Bachelor’s Degree preferably in business administration, project management (or related field) and/or equivalent work experience and applicable field/technical training
  • 6 years’ experience in gas and/or electrical transmission and/or distribution construction, engineering or project management.
  • 5 years’ experience in customer service, training and development, quality assurance/improvement
  • 5 years’ experience in an area with high stakeholder management, preferably in a management position that required constant negotiation and compromise.
  • Able to grasp and maintain the “big picture” when presented with various and conflicting data and exercise good decision making under adverse conditions. Advanced
  • Experience leading others who design and stand up a new program, continual monitoring and improvement program serving multiple stakeholders is a plus. Advanced
  • Able to understand data drive decision making and how it fits into the big picture of establishing a team vision and proving a measure of its success. Leaders develop direct reports to understand the finite art of how to select data elements without bias that present a big picture.  Influences stakeholders to agree on equally substantial telling data to be produced from a single source of truth.  Culminates in transparent accountability. Advanced
  • Strong interpersonal skills and self-confidence required to effectively lead and inspire a diverse workforce through a dynamic work environment and partner with multiple stakeholders who may have conflicting priorities. Advanced
  • Strong interpersonal skills and self-confidence required to effectively lead and inspire a diverse workforce through a dynamic work environment. Advanced
  • Able to grasp and maintain a broad view when presented with various and conflicting data and exercise good decision making under adverse conditions. Advanced
  • High degree of oral and written communications skills. Advanced
  • Project Management and project planning skills to initiate projects as needed and support various Company initiatives and projects. Includes influencing for members outside of leader’s direct team to join teams and contribute. Intermediate
  • Knowledge of field operations activities along with general knowledge of policies and procedures pertinent to region operations, including planning and construction, and emergency response activities. Beginner
  • This is a DOT safety sensitive position. A pre-assignment drug test may be required.
  • Frequently works extended days and off-hours; emergency situations usually require working long hours and major emergencies may require working extended days. Position may have on-call or call out responsibilities.

 

Preferred Qualifications: 

  • Experience working in a Union/Represented environment and with Labor Relations processes, OSHA, construction safety and hazardous materials requirements. Beginner
  • Familiarity with Resource/Work Management systems, e.g. SORT, ARCOS, CPD, Click, NMS, P3E, DFIS, CMS, CIS. Beginner

 

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

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