Utility Specialist

San Francisco Water Power Sewer
Who are we?
San Francisco Public Utilities Commission (SFPUC)
Headquartered in San Francisco, we have 2,300 employees working in seven counties with a combined annual operating budget of over $900 million.
Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.
Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.
We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at www.sfwater.org
We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality. As you explore career opportunities with us, download our career guide and learn about what you can expect during the hiring process.
Position Description: 
Under general direction, the Retail Services Specialist performs complex quantitative analyses and studies; prepares and presents findings; develops, implements and documents analytical and predictive models and systems; under direction, conducts contract negotiations; provides analytical support for regulatory proceedings, including serving as the City’s expert in hearings, mediation, arbitration and technical working groups; provides guidance and training for junior analysts; prepares and presents analyses to colleagues, decision-makers and other stakeholders; develops, documents and updates business processes, section policies and procedures.
Successful candidates should have experience in utilizing utility software and/or databases and reports to conduct complex analyses, developing and maintaining electric load forecast and other models; managing large datasets; and developing and authoring reports. Successful candidate must have the ability to interpret and work within regulations, contracts and policy directives; translate technical terms and concepts for non-technical users; suggest and document process improvements; and ability to use independent judgment within established policies.
This position requires strong written and verbal communication skills. Utility Specialists should be able to work both independently and collaboratively in a team environment, have excellent problem-solving skills, and be able to keep management and key project stakeholders informed of important project milestones and events.
Essential Functions:
  • Maintaining and developing models to forecast electric load over short, medium, and long-term horizons for scheduling, budgeting, planning and reporting, and managing documentation of same
  • Assisting with administration of, and operating various utility software packages, including some or all of energy forecasting, meter data management, energy accounting, and power scheduling/risk management software
  • Querying large databases and performing analysis of resulting data sets to produce required information and reports
  • Developing criteria and specifications for reporting.
  • Preparing/managing various reports on electric generation, load, billing, forecasts, etc., for compliance with local, state and federal agencies
  • Developing and implementing policies and procedures for various Retail Services areas of responsibility
  • Planning, implementing and documenting new procedures and processes necessary to comply with regulatory requirements, City policy and Power Enterprise business practices
  • Monitoring operations (generation, loads, trade activity) for compliance with risk management and reporting requirements
In addition, the position may:
  • Serve as lead analyst for operational audits
  • Serve as lead in negotiating agreements with other Departments and agencies and resolving issues with those relationships
  • Coordinate the work of other analysts as lead on some projects
  • Class 5602 Utility Specialist performs other related duties as assigned.
Equal Employment Opportunity:  The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.


If you are interested in a job like this, we are looking for people that have the following: 

  1. Possession of a baccalaureate degree from an accredited college or university preferably with major coursework in Law, Engineering, Environmental Studies, Natural Resources, Computer Science, Business Administration, Mathematics, Statistics, Economics or other field related to the utility business; AND
  2. Four years of verifiable journey-level work experience in one or more of the following areas: planning, scheduling, cost estimating and resource projecting for mid to large scale projects; water supply management and planning; power operations planning and scheduling; analysis, interpretation and application of utility contracts and regulations in either water, power (electric and/or natural gas), telecommunications, or a wastewater program; utility market and environmental analysis and planning; power supply and transmission rates and contracts; generation, transmission or distribution planning and design; or long-term utility systems planning.
SUBSTITUTION: Additional qualifying experience may be substituted for the degree requirement on a year-for-year basis.
SPECIAL CONDITION: One (1) years or twelve (12) months of verifiable work experience in the Electricity Sector/Energy Markets.
The above minimum qualifications reflect special conditions associated with the position to be filled. They may differ from the standard minimum qualifications associated with this classification.
Desirable Qualifications:
  • Experience with energy, financial or other forecasting
  • Knowledge of statistical analysis
  • Knowledge of or familiarity with electric industry and markets
  • Report and presentation design (e.g., in Excel and PowerPoint)
  • Databases and reporting tools
  • Analysis of large data sets
  • Software used by the electric utility (forecasting, meter data, billing, energy accounting, etc.)
The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included in the “Education” and “Training and Employment Record” sections of the City and County of San Francisco online application by the filing deadline. A resume does NOT substitute for this section of the City application and will not be considered in determining whether you meet the minimum qualifications.
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.
Verification of required work experience typically must be on the employer’s letterhead, and must include the applicant’s name, job title, description of job duties, dates of employment, hours per week, and signature of the employer, supervisor, or appropriate representative.
Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. CCSF employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1/111A.11.2.
Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted.
Verification of required valid licensure/certification typically must be a photocopy of the license/certificate including the name of the issuing agency as well as the name of the license/certificate holder, license/certificate number, and expiration date.


Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.
  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen
In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice.  As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement.
We communicate by email.
You may be contacted by email about this announcement and, therefore, it is your responsibility to ensure that your registered email address is accurate and kept up-to-date.  Also, you must ensure that email from CCSF is not blocked on your computer by a spam filter.  To prevent blocking, you should set up your email to accept CCSF mail from the following addresses: @sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu. You will receive a confirmation email that your online application has been received in response to every announcement for which you apply.  You should retain the confirmation email for your records.  Failure to receive the email means that the online application was not submitted or received.
Word of advice:
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.
Have questions about the application process?
If you have any questions regarding this recruitment or application process, please contact the exam analyst, Monica Guzman, or by email at mguzman@sfwater.org or jobs@sfwater.org.