Research Analyst

Full-time
San Diego Gas & Electric
Description
Job Description

SDG&E is an innovative San Diego-based energy company that provides clean, safe and reliable energy to better the lives of the people it serves in San Diego and southern Orange counties. The company is committed to creating a sustainable future by providing its electricity from renewable sources; modernizing natural gas pipelines; accelerating the adoption of electric vehicles; supporting numerous non-profit partners; and, investing in innovative technologies to ensure the reliable operation of the region’s infrastructure for generations to come. SDG&E is a subsidiary of Sempra Energy (NYSE: SRE).

Our highly trained and responsive employees with their diverse skills, talents and ideas are the reason we can deliver on our commitment and are building America’s best energy company. They are also the reason why we have been recognized with the industry’s most coveted awards. Our employees undertake challenging work, and receive highly competitive compensation and benefits. As one of the region’s largest employers, we’re always searching for talented and bright people to join our team. After all, it takes the best to build the best. Learn more about benefits HERE.

Diversity and inclusion are core values of SDG&E. Empowering our employees to be their whole selves at work is our competitive advantage. This is where new ideas come from and meaningful collaboration gets an authentic start. By bringing together people with different perspectives, diverse backgrounds and real commitment to their own individuality, we have built a stronger business. Learn more about our commitment to diversity and inclusion HERE.

For more information, visit SDGEnews.com or connect with SDG&E on Twitter (@SDGE), Instagram (@SDGE) and Facebook.

 

Primary Purpose

Plans, organizes, conducts and communicates primary customer research studies, for achieving corporate and internal client goals related to customers; supports other team members and provides information to management on customer attitudes and perceptions, knowledge, behavior and demographics.

 

Duties and Responsibilities

  • Provides information on the voice of the customer (attitudes, knowledge, behaviors) by supporting, reporting and communicating primary research results, and providing recommendations for improvement to internal clients.
  • Provides information and customer insight to management, research team and major internal customers. Work effectively with other team members and across the organization. Handle client expectations related to schedule/timeline.
  • Develop research solutions to business problems. Plans, organizes schedules and develops procedures for customer research efforts, and applies them within scope of objectives and budget.
  • Evaluate, coordinate, monitor the activities of research suppliers and review and evaluate the effectiveness of their research and reporting platforms. Monitor and recommends improvements in the acquisition, maintenance, distribution and utilization of research information.
  • Respond to archival research report requests and data requests required by various departments, divisions and regulatory agencies. Research and respond to inquiries and complaints from customers related to the research conducted as needed.
  • Maintain current knowledge and awareness of technical developments in the fields of consumer research and applicable regulatory requirements.
  • Performs other duties as assigned (no more than 5% of duties).
Qualifications

Required Qualifications:

  • Bachelor’s Degree or equivalent experience), preferably in marketing, communications or social science.
  • 3 – 5 years – professional experience related to consumer research or marketing research activities. Required
  • Experience is required in designing and overseeing research projects.
  • Experience working in the energy industry a plus.
  • Must have detailed knowledge of primary and secondary research techniques and applications. Intermediate
  • Requires judgment and ability in survey methodology, design, data interpretation, analysis and reporting.
  • Demonstrated effective project management, negotiation and organizational abilities. Intermediate
  • Demonstrated ability to synthesize large data sets and customer insights, transforming disparate data into actionable and strategic insights, ultimately sharing the story of the data.
  • Diplomacy and tact when dealing with others; positively influences others and gains their respect, cooperation and support. Intermediate
  • Detail orientated and ability to manage multiple projects simultaneously, strong work ethic and adherence to deadlines. Intermediate
  • Must possess strong verbal, written and interpersonal communication skills. Intermediate
  • Proficiency in online survey design, SQL, MS Word, Excel, and PowerPoint. Intermediate

Preferred Qualifications:

  • Experience working in the energy industry a plus.
  • Experience in research project management using an Agile, Lean, or Six Sigma approach is a plus.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

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